Returns & Refunds

If your order arrives damaged, incomplete or different from what was confirmed, contact us within 24 hours of delivery. Include the order number and clear photographs of the item and packaging so we can review it quickly.

For hygiene, safety and freshness, perishable food, flowers, opened consumables and other time-sensitive goods cannot normally be returned. Personalised, made-to-order and bespoke items are also non-returnable unless faulty or supplied incorrectly.

A non-perishable, non-personalised item may be eligible for return when it is unused, unopened and in its original packaging. Contact us within 7 days of delivery for approval before sending anything back.

Please contact us immediately if you need to change or cancel an order. We will help where preparation, personalisation, sourcing or dispatch has not begun. Once those steps have started, cancellation may no longer be possible.

Approved refunds are returned to the original payment method. Bank processing times vary and are outside our control. Original delivery charges are not refundable unless the order was faulty, damaged or supplied incorrectly.

Depending on the circumstances and availability, we may offer a replacement, repair, store credit or refund. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.