How do I place an order?
Choose your gift, add any available personalisation, and complete checkout. Once your order is received, our team will confirm availability, delivery timing, delivery cost and final payment details.
Can I include a personal message?
Yes. You can share your message in the order notes at checkout. A complimentary message card is included with every gift unless the product page states otherwise.
Do you offer same-day delivery?
Same-day delivery is available in Dubai and Sharjah, while other Emirates often fall under next-day or 24-hour windows.
Can I choose a delivery date or time?
You may request a preferred date and time window in your order notes. We will do our best to accommodate it, but the slot is not guaranteed unless confirmed by the fulfillment team.
Will the recipient see the price?
No pricing paperwork is placed inside the gift. Your order confirmation and payment details are sent to the purchaser.
Can I change or cancel my order?
Contact us as soon as possible. If preparation or sourcing has not begun, we will try to make the change. Personalised, perishable or already-dispatched orders may not be changed or cancelled.
Do you create corporate or bespoke gifts?
Yes. We can help with larger orders, branded details and gifts tailored to an occasion. Contact our gifting team with your quantity, preferred date and approximate budget.