Privacy Policy

We collect information you provide when browsing, contacting us or placing an order. This may include your name, email, telephone number, billing and delivery details, order notes, recipient details and correspondence with us.

We may also receive technical information such as device type, browser, IP address, pages visited and cookie data.

• To process, prepare, deliver and support your orders.
• To communicate about availability, payment, delivery and customer care.
• To operate, secure, analyse and improve our website and services.
• To prevent fraud, meet legal obligations and resolve disputes.
• To send marketing only where permitted and subject to your choices.

We use trusted providers to operate our store, process payments, host the website, coordinate delivery and support communications. They receive only the information reasonably needed to perform their services and process it under their own terms or our instructions.

We do not store full payment-card details on this website.

Essential technologies keep the site and checkout functioning. With your permission, we use Google Analytics 4 to understand which pages and products are viewed, how visitors move through the store and whether an order request or corporate enquiry succeeds. Analytics is not loaded until you choose Allow analytics.

We do not send Google Analytics your name, email address, phone number, delivery address, order notes or other contact details. Analytics data may include device and browser information, approximate location, page addresses, referring pages, search terms, product and cart interactions, and consented identifiers stored by Google.

You can change or withdraw your analytics choice at any time through Cookie preferences in the footer. Withdrawing consent stops further analytics collection; removing Google Analytics cookies is an additional cleanup step. We configure GA4 event-data retention for 14 months. Google may process analytics data as described in its own privacy documentation.

We keep personal information only as long as reasonably necessary for the purposes described here, including order records, customer support, accounting, fraud prevention and legal compliance. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.

Depending on applicable law, you may ask to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent. You can also unsubscribe from marketing at any time.

Contact Maison Ward through our Contact page with a privacy request. We may update this notice as our services or legal obligations change; the current version and update date will remain available here.